Help Centre
Play should stay fun and affordable. Our tools let you control time and spend at any point. Free support is available from Gamblers Anonymous, GamTalk and Gamban / GamBlock.
What withdrawal limits apply?
Interac and eCheck withdrawals start at C$100 and have no set maximum. Your limits depend on your chosen payment method and the status of your account.
How does Cranbrook Rewards work?
Every bet earns comp points as well as Reward Tokens. Exchange your tokens for free spins and bonuses at the rewards shop. As you move up, Level-Up Bonuses are unlocked.
Which deposit methods do you accept?
The minimum deposit is C$10. Available methods are Interac e-Transfer, Visa, Mastercard, American Express, Apple Pay, PayPal, Online Banking / Trustly, Instadebit, Paysafecard, MuchBetter, Payz (ecoPayz), Flexepin and eCheck.
Who can play at Cranbrook Casino?
Players must be 19 or older. We open accounts only in jurisdictions where local law permits online casino gaming, and your location is confirmed before any deposit.
What protects my account?
We confirm your identity before accepting any deposit. Set a strong password used for this account only, and never share your login details.
How can I contact support?
Email [email protected] from your registered address. Describe the issue briefly. We answer every message by email.
How do I close my account?
Go to your account settings and choose the account closure or self-exclusion option. You can also email [email protected] and ask us to close your account.
Do you charge any fees?
No. We charge nothing on deposits or withdrawals.
How is game fairness tested?
We source games from established studios like NetEnt, Play'n GO and Evolution. Independent testing labs check their random number generators.
Your limits
- Deposit, wager and stake limits.
- On-screen time alerts and reality checks.
- Take a cooling-off break lasting from 24 hours to 6 weeks.
- Choose self-exclusion or close your account permanently.
- A short quiz for assessing your own play.
- Before your first deposit, we complete identity (KYC) and location checks.
- A lower limit takes effect at once. A higher one takes 24 hours.